Privacy Policy
Privacy Policy
1. Information We Collect
When you visit our website, place an order, or use our services, we may collect the following types of information:
Personal Information
Personal Information is any data that identifies or can be used to identify you. We collect the following Personal Data when you interact with our website:
Account Information: includes your name, email address, phone number, shipping address, and any details provided when creating an account or processing an order.
Payment Information: includes billing address, payment method details (such as credit card information or PayPal account data), used to complete transactions.
Order History: information about products you purchase, and any preferences or details you provide when placing an order.
Non-Personal Information
Non-Personal Information is anonymous information collected about how you interact with our website. This may include:
Device and Browser Information: We collect details about the device and browser you use, such as browser type, operating system, and language preferences.
Usage Data: We track actions on the website, including pages visited, time spent on pages, and other activities, in order to improve the user experience.
IP Address: used to manage website security, analyze trends, and improve functionality.
2. How We Use Your Information
We will use the information we collect from you for the following purposes:
Order processing: To fulfill your order, process payments, and deliver the products you purchased. This includes processing returns and exchanges.
Customer support: To help you with any questions, product issues, or technical support you need.
Personalized experience: To provide a customized shopping experience, recommend products based on your preferences, and provide special offers and discounts.
Marketing and communications: To send promotional content, updates, and information about new products or features. You can opt out of receiving marketing emails at any time by following the unsubscribe link in an email.
Website improvement: We analyze how visitors use our website to optimize performance, enhance user experience, and improve our products.
Legal compliance and fraud prevention: We may use your information to comply with legal obligations and prevent fraudulent activity.
3. How we share your information
To ensure our services run smoothly, we may share your information with trusted third parties who help us perform specific business functions. These include:
Payment processors: We use PayPal and credit card processing services to securely process your payment details.
Shipping partners: We share your shipping information with delivery services to efficiently fulfill your orders.
Marketing Partners: We may use external marketing platforms to manage email campaigns, advertising and promotions.
Business Partners: When entering into a business partnership or collaboration, we may share necessary customer data with these third parties to promote joint products.
We do not sell or rent your personal data to third parties. We only share your data when necessary to achieve the purposes outlined in this Privacy Policy.
4. Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit our website. These cookies help us:
Remember your preferences and settings.
Enhance the functionality of the website, such as keeping you logged in or saving your shopping cart.
Analyze website performance and help us improve user experience.
We use analytical cookies, such as Google Analytics, to track website usage, measure our marketing effectiveness and improve website content. You can control cookies through your browser settings and disable cookies if you wish. However, please note that disabling cookies may affect the normal use of some features on our website.
5. Data Security
We prioritize the security of your personal information and implement a number of measures to protect it:
SSL Encryption: We use secure encryption to transmit sensitive information, such as payment data, over the internet.
Firewalls and Secure Servers: Our website and data storage are protected by firewalls and other security technologies to prevent unauthorized access.
Restricted Access: Your personal data is only accessible to authorized personnel who need to complete a business task, such as fulfilling an order or providing customer support.
Despite these measures, please be aware that online transactions are not completely secure. We work hard to keep your information secure, but we cannot guarantee that your data is 100% secure.
6. Your Rights
Depending on your location and applicable law (such as GDPR in Europe or CCPA in California), you have the following rights with respect to your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccuracies or incompleteness in your personal information.
Deletion: Request deletion of your personal data, subject to legal requirements.
Opt-out of Marketing: You can opt-out of receiving marketing emails by unsubscribing via the unsubscribe link provided in our emails.
Data Portability: Request that we transfer your personal data to another service provider.
7. Children's Privacy
Our websites and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it as quickly as possible.
8. Policy Changes
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date at the top of the page. You are advised to review this Privacy Policy periodically to be informed of how we are protecting your information.